Shipping Policy

Rinjani Holdings ships to the destinations displayed during checkout. Delivery availability may depend on the product, destination, carrier restrictions, and applicable import rules.

Orders are normally processed within 3 business days after payment is confirmed. Orders placed on weekends or public holidays will generally be processed on the next business day.

Estimated delivery times are:

Australia: 10 days

Delivery times are estimates and begin after the order has been dispatched. They do not include order-processing time. Delays may occur because of customs inspections, carrier disruptions, weather, peak periods, incorrect delivery information, or other circumstances outside our reasonable control.

Shipping charges are calculated or displayed during checkout. International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless stated otherwise, these charges are the customer’s responsibility.

Where tracking is available, tracking information will be sent to the email address supplied with the order.

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, or delivery was refused, additional shipping charges may apply before the order is resent.

If a parcel appears lost, arrives damaged, or contains incorrect items, contact us at [CONTACT EMAIL] as soon as reasonably possible. Please include the order number and photographs of the parcel and products where relevant.

Risk in the products passes in accordance with applicable law and the delivery arrangement. Nothing in this Shipping Policy limits any rights or remedies that cannot lawfully be excluded.

For shipping assistance, contact admin@rinjaniholdings.com.