Terms & Conditions

These Terms and Conditions govern your use of the Rinjani Holdings website and any products or services purchased through websites operated by Rinjani Holdings. By accessing the website or placing an order, you agree to these terms.

You must provide accurate, complete, and current information when submitting an inquiry, creating an account, or placing an order. You must not use the website for unlawful, fraudulent, abusive, or unauthorised purposes.

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other website information are accurate. Images may be illustrative, and colours or packaging may vary slightly. We may correct errors or update information without prior notice.

Submitting an order does not guarantee acceptance. An order is accepted when we issue an order confirmation or dispatch confirmation. We may refuse or cancel an order where a product is unavailable, pricing or product information is incorrect, payment cannot be authorised, fraud is suspected, or delivery restrictions apply. If payment has already been received for a cancelled order, the applicable amount will be refunded.

Prices are displayed in the currency shown at checkout. Taxes, delivery fees, duties, and other applicable charges will be disclosed where reasonably possible. International customers are responsible for customs duties, import taxes, and local charges unless expressly stated otherwise.

Payment must be made using an accepted payment method. You authorise us and our payment providers to charge the amount shown at checkout.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Delays may occur because of carriers, customs, weather, supply interruptions, or circumstances beyond our reasonable control.

All website content, including text, graphics, branding, photographs, layouts, and software, is owned by or licensed to Rinjani Holdings and is protected by applicable intellectual-property laws. You may not reproduce, distribute, modify, or commercially exploit this content without written permission.

Third-party websites and services may be linked from our website. We are not responsible for the content, availability, security, or privacy practices of third-party services.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law where applicable.

To the maximum extent permitted by law, Rinjani Holdings is not liable for indirect, incidental, special, or consequential loss arising from use of the website or products. This limitation does not apply where liability cannot legally be limited.

These terms are governed by the laws of Hong Kong, without limiting any mandatory consumer rights available in the customer’s place of residence.

We may update these Terms and Conditions periodically. Updated terms apply from the date they are published on the website.

For questions about these terms, contact admin@rinjaniholdings.com.